Browsing all posts in Customer Service? What’s That?.

The Upside of Bad Customer Service – It Can Save the Consumer Money

I remember my first experience with truly terrible customer service. I was 15 years old and had earned enough money at a part-time job to buy a really cool pair of shoes on my own – I was excited not having to get mom’s approval on the style. My money – my choice. Of course as a teen in the late 70s, cool shoes were pretty frightening looking to a mom in her 50s. Continue reading →

Buyer Beware – Al the Drain Specialist – Culver City Plumbers

We called our landlord due to a leaking toilet and an issue with our kitchen sink. He called Al the Drain Specialist, a man who has plumbers in Culver City, who sent one of his workers. This worker fixed the kitchen sink but said, “I don’t do toilets” and left without fixing it.

However, when we spoke to our landlord, he informed us that Al the Drain Specialist had billed for fixing the toilet. We called back Al the Drain Specialist and told him since he billed for the work he should come fix it. We had stayed home from work to get this fixed. He said he would only come 9-5 Monday through Friday, requiring us to be home during normal working hours again. He did not want to take responsibility for the poor service. This should have been a sign to the landlord that there was a problem with Al the Drain Specialist. Continue reading →

Like a Mood Ring of Sorts, for Medical Receptionists

See the green ball I added to this photo of the sour receptionist I dealt with today for about the 10th time. She doesn’t know I took her picture, so I smushed out her face so she doesn’t sue me for pointing out how rude and unprofessional she can be.

This would hang outside any receptionist’s window to alert clients and customers as to how sour her mood is that day. Continue reading →

Worst Taxi Cab Service – Culver City United Yellow Cab

People don’t worry about monopolies just because they are jealous or don’t want one guy to get everything – they know that when one entity controls a sector, they have NO MOTIVATION to do more than a minimally adequate job because they can’t lose their customers – their customers have no where else to go. Continue reading →

United Airlines Story Continues

If you haven’t read the first part it’s here.

The paramedic called for an ambulance and managed to get one that was already coming for someone else – they called it “doubling up” – hope that means that when I get the bill it is “cut in half”. She called United to ask them to send a rep so I could figure out the flight – clearly I was going to miss any flights back that night. Continue reading →

United Airlines

Let me tell you, these people really made me work for a new seat to go home early after injuring my leg on their plane going to Denver.

I wonder if the government stopped bailing out airlines if they would feel a little more compelled to focus on their customer rather than on how to cut benefits and wages and get out of debt-jail free. Continue reading →